Help centre
Frequently asked questions
The answers our customers ask for most. Anything missing? Write to us.
What do you sell?
One dress — the Charlotte Ruched Maxi Dress. We make a single design and offer it in eight colours and five sizes, so every detail is perfected.
What is the material?
A premium polyester blend — lightweight, breathable and durable, with a soft drape that holds the ruched detailing.
How do I care for it?
Machine wash cold on a gentle cycle or hand wash, hang to dry, cool iron if needed. Do not bleach.
What sizes are available?
XS to XL. Full bust, waist and hip measurements in inches are in the size guide on the product page.
How does it fit?
True to size with a fitted ruched waist and floor-length skirt. If you are between sizes, take the larger one.
How long is shipping?
Dispatch in 3-5 business days, delivery in 8-14 business days. Shipping is free worldwide.
Do you offer returns?
Yes — a 30-day money back guarantee from the day your parcel arrives, on unworn items with tags attached.
Can I exchange for another size or colour?
Yes. Email us within 30 days and we arrange the exchange.
Is payment secure?
Checkout runs on Shopify with SSL encryption. We never see your card details.
How do I use the SUMMER15 code?
It is applied automatically to your cart. You will see the 15% discount at checkout.
Can I track my order?
Yes, you receive a tracking link by email as soon as your parcel ships.